Leadership Team and Contact Information

Herbert J. Hoelter

CEO & Co-Founder

Mr. Hoelter is recognized as one of the country’s leading experts in sentencing and the federal prison system and in developing alternative programs to incarceration.


Carole Argo

Chief Operating Officer

Carole assumed the role of Chief Operating Officer in October 2015. She is responsible for the overall operations of NCIA and has over 25 years in senior management experience in various industries.


Yong Kim

Vice President of Finance and Administration/

Chief Financial Officer

Yong Kim joined NCIA in 2017 and is responsible for the agency’s financial planning and reporting, general accounting, human resources, information technology, and real estate and fleet management.


Earl El-Amin

Vice President of Program Development

Earl S. El-Amin is responsible for developing and implementing new programs. He has over 25 years in management positions at community based nonprofit organizations.


April Jensen

Executive Director of Adult Services and Programs

April joined NCIA in November 2015. She is the Vice President of Adult Programs, which includes the Adult Residential Program and the Career Development Center.


Dr. Angela Chambers

Executive Director of Education, Youth in Transition School

Dr. Chambers joined NCIA in April 2016. She is the Executive Director of Education at Youth in Transition School and brings several years of experience in special education.


Lindsay Hayes

Director of Jail Suicide Prevention and Liability Reduction

Lindsay Hayes began his employment as a research assistant with NCIA in 1978. He has been the Jail Suicide Prevention and Liability Reduction Program Director since 1980, and currently operates from NCIA’s office in Mansfield, Massachusetts.


Board of Directors


Herbert J. Hoelter

CEO, Co-Founder NCIA

Baltimore, MD


Lindsay Hayes

Director, Jail Suicide Prevention and Liability Reduction

Mansfiled, Massachusetts


Andrew Hunt

CEO, Hunt Habitats

Nottingham, England


Christine Pahigian

Director, Friends of Island Academy

New York, New York


Vince Wesley

Senior Vice President and Manager (Retired)

SunTrust Bank, Non-Profit Division

Washington D.C.


NCIA Contact Information 


Herb Hoelter 443-780-1311 hhoelter@ncianet.org

Carole Argo 443-780-1362 cargo@ncianet.org

Alice Keepers 443-780-1353 aboring@ncianet.org

Human Resources

Sandra Mock Myers 443-780-1321 smockmyers@ncianet.org

Recruiter recruiter@ncianet.org

Information Systems

Corey Benedict 443-780-1334 cbenedict@ncianet.org

For IT support submit requests to support@ncianet.org


Yong Kim 443-780-1351 ykim@ncianet.org

Accounts Payable

Crystal Han 443-780-1315 crystal.han@ncianet.org


Stephen Cooke 443-780-1354 scooke@ncianet.org

Adult Residential Services

April Jensen 443-780-1380 ajensen@ncianet.org

Dwayne Wilson 443-780-1344 dwilson@ncianet.org

Career Development Center

Travis Broaddus 443-780-1379 traoaddus@ncianet.org

Business Services

Vanessa Harrison 443-780-1432 vharrision@ncianet.org

Youth in Transition School

Dr. Angela Chambers 443-780-1434 achambers@ncianet.org

Scott Edwards 443-780-1429 sedwards@ncianet.org

Criminal Justice Services

Herb Hoelter 443-780-1311 hhoelter@ncianet.org

Suicide Prevention in Custody

Lindsay Hayes 508-337-8806 lhayes@ncianet.org



Administrative Office
7130 Rutherford Road
Baltimore, MD 21244

Career Development Center
2621 Lord Baltimore Drive
Baltimore, MD 21244

Youth In Transition School
7205 Rutherford Road
Baltimore, MD 21244

HJH Vocational Training Center
301 South Central Ave.
Baltimore MD 21202

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NCIA welcomes inquiries and applications from compassionate human services professionals committed to making a difference in the lives of those far less fortunate or those struggling within the mental health and criminal justice system.