March 26, 2020

I am writing to keep you informed of NCIA’s operations during this COVID-19 pandemic and to update you on actions NCIA has taken. This is a historic time in our nation, our communities and our personal lives. It is important that we all find ways to keep communication open and to maintain a positive attitude despite the challenges before us. The most important issue before us is staying healthy and to follow the CDC guidelines. All relevant information is included on our NCIA website ( health-updates/), so please look at that for COVID-19 updates and updated NCIA information.

As you probably know, we have had to completely close our YIT School and our Career Development Center. The Business Services team is currently out on its contracts and remaining flexible to support the constant changing needs for the State of Maryland. We are doing everything possible to use all employees in our residential programs to keep staff working. Our management team has been incredible at “thinking out of the box” and developing schedules to try to accommodate the needs of the individuals we support and our staff. The people we support residentially rely on us and we will make sure that we support them.

NCIA has taken tremendous steps to maintain health and safety. Thorough cleanings of homes, buildings and vehicles have been completed. Staff have been trained on the CDC’s recommendations for cleaning, proper hand hygiene, social distancing and other strategies to minimize possible disease transmission. NCIA has set up grocery delivery, worked on programming specific to each individual and coordinated for extra medicines and supplies for each home. Finally, we have created sickness screening and disinfectant protocols for staff and individuals each time they enter the home for any reason.

Based on the evolving situation and recommendations from Federal and State authorities we ask that you not visit the residential homes during this time. We are also requesting for the health of each resident and staff that home visits cease during this time. If a resident goes for a home visit he/she will not be able to return to NCIA until restrictions are lifted. NCIA’s goal is to continuously provide all the individuals and staff who live and work in our homes the safest possible environment. If you have any questions please call the Division Manager.

Stay healthy and safe, and I look forward to the day we can celebrate the end of this pandemic.


Herbert J. Hoelter

Chief Executive Officer